ONLINE CURATED CONTENT (REGULATION AND COMPLAINT PROCESS)
hoichoi has always focused on providing entertainment and path breaking shows and concepts making viewing an enjoyable experience. We also believe that freedom of expression and creative license comes with the responsibility to adopt robust standards in the content we offer our viewers.
Consistent with this approach, we have proactively set up an internal monitoring body, the Content Regulation department, which monitors all content prior to publishing to ensure that it complies with applicable laws of the land and is also in keeping with globally accepted standards.
If You have any complaints with respect to any Content or User Material(s) then such correspondence should be posted to the attention of Grievance Officer, Mr. Anindo Banerjee by sending electronic mail to email@example.com in the following format:
a. Name of the complainant:
b. E-mail address of the complainant:
c. User log-in ID of the complainant:
d. Title of the Content: (With URL’s):
e. Nature of complaint:
f. If applicable, please specify the timestamps for the Content in respect of which this complaint is being filed in the following format: [xx minute] – [xx minute]
g. Details of the basis of complaint:
h. What relief is being requested
Every complaint should bear Your signature, either digital or written.
Hoichoi may further request You further information as may be reasonably required to resolve Your complaint.
Hoichoi shall generate and issue an acknowledgement of receipt of complaint within twenty-four (24) hours of receipt of the complaint and shall appropriately reply to You a decision/ action within fifteen (15) working days from the date of receipt of the complaint.
Additional time may be required by Hoichoi in case You fail to provide relevant and complete or any additional information requested by Hoichoi.
Complaints may be withdrawn by You at any point of time. Upon withdrawal or in case a complaint is abandoned, such complaint shall deemed to be disposed of.
Hoichoi shall, upon receipt and examination of the complaint, undertake any one or multiple of the following or any other measures, as applicable :
a. Reclassify age rating of relevant content, and/or
b. Include a warning card or disclaimer in content descriptors, and/or
c. Edit synopsis of relevant content.
If you have any doubts about the content regulations or the complaint process, you may contact us at firstname.lastname@example.org